Catarina Pereira

Assistant Accommodation Manager - Dolce by Wyndham CampoReal Lisboa

"(What I liked most in the course was:) understanding the cost structure that involves decision making to make profitable a product that has a shelf life of only 1 day. - the importance of forecasting and an action plan that must be prepared with the support of data to avoid making decisions on the spur of the moment so that we can maximise revenue

that indicators and data are crucial to work with in order to make sales decisions, based on daily, fortnightly, monthly and other occasional reports during the year; - that history helps us form our future strategy; - that the distribution channel is extremely complex, and is evolving every day, so we must always be aware of where and how we have our product for sale; - the perception of our hotel is very important to create value and define pricing, strategies, communication.